SHIPPING, REFUNDS AND RETURNS POLICY
SHIPPING, REFUNDS AND RETURNS POLICY
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We have 3 and 5 working days handling time before our products are shipped out. Our team tries it's best to ship out your purchases within 24 hours or next day. If the purchase falls on a Saturday, we will most likely ship the product out on Monday.
Our team does not control the delivery time frame. We cannot control any delays caused by the SingPost, USPS, UPS, Fedex, DHL or other logistics partners. If you have any questions, email us at support@a1shop.biz
Shipping charges for your order will be estimated and displayed on the product page. The actual shipping charges will be informed to you together with the tracking ID.
SHIPPING RATES AND ESTIMATES FOR PRINT-ON-DEMAND PRODUCTS
The production time for an order depends on various factors, including the time of year, product availability, and order size. In general, it takes 2-7 days to fulfill an order, after which it’s shipped out.
Please note that during high demand season the estimated delivery time may increase.
The shipping time depends on your location, but typical domestic shipping times in Singapore are about: 2- 3 business days
INTERNATIONAL SHIPPING
Shipping charges list from our shipping partners will be displayed at the product page. The shipping charges include handling, packaging and shipping costs.
We provide services to you subject to the notices, terms, and conditions set forth in this agreement.
Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.
Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.
You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. a1shop.biz may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and a1shop.biz has no obligation to investigate the source of any such access or use of the Site.
By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old, please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by a1shop.biz in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Unless explicitly permitted by us in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify a1shop.biz of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.
Exclusion Clause: International Tariffs, Taxes, and Import Compliance for International Sales
1. International Sales and Import Responsibility
As a global e-commerce platform, we strive to deliver products to customers worldwide. However, you, the customer, are solely responsible for understanding and complying with all applicable laws, tariffs, import duties, taxes, or fees imposed by your country’s customs authorities, regulatory bodies, or local jurisdictions. These charges may vary depending on your location and the nature of the purchased goods, and they are not included in the product price or shipping costs displayed at checkout.
2. Compliance with Local Laws
Certain products may be subject to import restrictions, prohibitions, or additional licensing requirements in your country. By placing an order, you confirm that the items purchased are permitted for import under your local laws. We do not guarantee that products will comply with all country-specific regulations, and we are not liable for any refusal of entry, confiscation, or destruction of goods by customs authorities.
3. Customs Delays and Liabilities
Delays in delivery due to customs inspections, paperwork disputes, or import processing are beyond our control. We are not responsible for any losses, damages, or inconvenience arising from such delays. For clarity, all risk of loss or damage to the goods transfers to you once the shipment reaches the destination country’s customs jurisdiction.
4. Payment of Charges
You agree to pay all import-related fees (e.g., duties, VAT, GST, brokerage charges) promptly and directly to the relevant authorities or carriers. Failure to pay these fees may result in delayed delivery, return, or abandonment of the shipment. No refunds or reimbursements will be issued for orders affected by unpaid customs charges.
5. Customer Acknowledgment
By completing your purchase, you acknowledge that:
· You have independently researched your country’s import regulations and cost implications.
· You will not hold a1shop.biz liable for disputes, fines, or penalties related to customs compliance.
, We reserve the right to cancel orders destined for regions where export/import is restricted or deemed high-risk.
6. Recommendations
We advise contacting your local customs office or tax authority prior to ordering if you are unsure of your obligations.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@a1shop.biz.
REFUNDS AND RETURNS POLICY
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Our customer satisfaction is our #1 priority. We want you to fulfil orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure your customers will receive a purchased item on time and as described.
Our primary goal is making our customers happy, so everyone who shops with you receives the following guarantees: Refund if the item is not as described or damaged.
How do refunds and returns work?
If customer do not want the product, they need to request a Return Material Authorization (RMA) No. to support@a1shop.biz within 7 days from the date they receive the product. Customer must return the product at their expense to our warehouse and the item must be unused and in original packaging condition. After we have approved the refund for returning, the product must be returned to our warehouse at the address to be informed to you with the RMA approval. Customer must return the product and provide a tracking number. Once the tracking number has been provided or the returned product received, a refund amount will be which is the net product selling price less restocking cost of about 5% of the product price will be credited back to the card or original method of payment on file. Please allow 14 to 21 days for the amount to refund back to you.
Talk about your brand
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Featured collection
-
Example product title
Regular price $19.99 USDRegular priceUnit price / per -
Example product title
Regular price $19.99 USDRegular priceUnit price / per -
Example product title
Regular price $19.99 USDRegular priceUnit price / per -
Example product title
Regular price $19.99 USDRegular priceUnit price / per