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REFUNDS AND RETURNS POLICY

Last updated: November 18, 2024

Order cancellation

All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Our customer satisfaction is our #1 priority. We want you to fulfil orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure your customers will receive a purchased item on time and as described.

Our primary goal is making our customers happy, so everyone who shops with you receives the following guarantees: Refund if the item is not as described or damaged.

 

How do refunds and returns work?

If customer do not want the product, they need to request a Return Material Authorization (RMA) No. to customerservice@a1shop.biz within 7 days from the date they receive the product. Customer must return the product at their expense to our warehouse and the item must be unused and in original packaging condition. After we have approved the refund for returning, the product must be returned to our warehouse at the address to be informed to you with the RMA approval. Customer must return the product and provide a tracking number. Once the tracking number has been provided or the returned product received, a refund amount will be which is the net product selling price less restocking cost of about 7% of the product price will be credited back to the card or original method of payment on file. Please allow 14 to 21 days for the amount to refund back to you.